Refund Policy
Effective 2026-10-13
This is a translation. In case of any discrepancy, the Korean version prevails.
1. Scope
This policy applies to credit packs and subscriptions. The seller is Paddle (Paddle.com Market Limited), and refunds are processed through Paddle. This policy does not reduce any right you have under the Korean Act on Consumer Protection in Electronic Commerce or the consumer protection laws of the country where you live; where those laws are more favourable to you, they apply.
2. Credit packs
• If you ask within 14 days of purchase, we refund the full amount if none of the credits from that purchase have been used, or the share of unused credits if some have been used. (For example, if you used 250 of 1,250 credits, you get 80% of the price back.) • After 14 days we do not give refunds, except that we refund the share of remaining credits if you could not use the Service because of our fault or if we end the paid service.
3. Subscriptions
• If you ask within 14 days of the first payment or a renewal payment, we refund the full amount if none of the credits from that payment have been used, or the share of unused credits if some have been used. • If you cancel, you keep access until the end of the current billing period and are not charged again. Credits already granted stay in your account. • If you cancel an annual subscription more than 14 days after payment, we refund the share of credits from that payment that remain unused.
4. Free points
Points granted free of charge (on sign-up, daily check-in, etc.) were not purchased and are therefore not refundable.
5. Failures and defects
If a conversion or creation fails because of a problem on our side, the points or credits spent come back automatically — you do not need to ask. If an output is clearly defective, for example empty or silent, contact us and we will return what you spent once we have checked. Automated transcription and AI outputs are approximate, so an output simply being different from what you expected is not treated as a defect. Free points and free conversions exist so you can judge the quality before paying.
6. How to request a refund
Write to us through the contact page or at ceo@ingkm.com with your account email and the approximate date of purchase. You can also ask Paddle directly through its order lookup (paddle.net) or your receipt email.
7. Processing
We tell you whether a refund is approved within 3 business days of your request and start returning approved refunds to the original payment method through Paddle within 3 business days after that. How long the money takes to arrive depends on your card issuer or bank. Refunded credits are removed from your account; if there are not enough left, your balance does not go negative.